Effective Date: Oct 2025
Welcome to Pookie App’s Privacy Policy. This document explains how LishaSoft Pvt Ltd (“Pookie App”, “we”, “us”, or “our”) collects, uses, stores, and shares your personal information while you use the Pookie App, and how you can manage your data and privacy choices.
We believe in being transparent about how your data is handled. This policy outlines the types of information we collect, the purposes for which we use it, and the tools we offer to help you control what you share and with whom.
This Privacy Policy applies to all features, products, and services offered through Pookie App.
Please read this Privacy Policy along with our Terms and Conditions of Use. In case of any conflict between the two, this Privacy Policy will override the Terms.
If you have any questions, feel free to reach out at connect@pookies.in.
Pookie App is strictly for users 18 years and older. We do not knowingly collect or process personal data of individuals under 18. If we discover that a user under 18 has created an account or provided personal information, we will delete such data and may suspend or terminate the account.
We collect personal information to help set up and operate your account, provide services, comply with legal requirements, and improve Pookie App.
| Category | Data We Collect | Purpose of Collection and Use |
|---|---|---|
| Account Setup and Login Data | User ID, name, age, mobile number, password, gender, video sample, IP address | Create/manage account, send notifications, communicate, personalize, detect fraud, enforce Terms, troubleshoot, analytics |
| Profile Information | Username, date of birth, gender, language preference | Populate profile and personalize experience |
| Moderation of Calls/Chats | Voice/video data, call activity patterns | Detect/prevent violations, safety moderation, AI improvement |
| AI Interaction Features | Audio, video, chat content, transcripts, usage patterns | Generate prompts/replies, chatbot interactions, improve AI quality (may be processed outside India) |
| Device Data | Device model, OS version, app version, plugins, battery, storage, signal, language | Optimize performance, improve security, customize experience |
| Identifiers & Signals | Device ID, advertising IDs, Bluetooth, Wi-Fi, cell towers | Personalize ads, improve security/functionality |
| Location & Media Access | GPS, address, timezone, camera/mic access, media files (with permission) | Enable features, fraud prevention, personalization |
| Network & Connection Info | Carrier, ISP, IP, timezone, speed, language | Optimize service, detect suspicious activity |
| Call/Chat Data | Interaction lists, timestamps, durations, pick-up rate | Enable communication, monitor safety |
| Log & Technical Data | Cookies, beacons, crash reports, referral URLs | Diagnostics, usage tracking, performance |
| Other Sources | Provider/affiliate data, analytics, campaign info | Analytics, abuse detection, third-party login |
| Marketing Metadata | Source of traffic, campaign type, ad details | Understand engagement and improve marketing |
| Account Security | Phone number, OTP SMS | Verify identity and protect access |
| Customer Support | Any data shared with support | Investigate/resolve issues, improve support |
| Transactions & Financial Data | Purchase records, transaction IDs, spend details | Process payments, maintain records, comply with law |
| Verification & Banking | PAN, Aadhaar, UPI ID, bank account | Verify identity for payouts, comply with law |
| Other Users/Third Parties | Reports, complaints, authority inputs | Investigate misuse, detect fraud, comply with law |
We also use aggregated or pseudonymized data for analytics and improving app safety, performance, and design.
We use encryption, monitoring, and access controls to safeguard your data. No system is 100% secure, so please protect your credentials. If a breach occurs, we will notify you and authorities as required by law.
User content shared externally (e.g., screenshots) may remain beyond our control.
Under Indian data protection laws, you may:
Contact connect@pookies.in to exercise rights. Verification may be required.
We use cookies, device signals, and analytics tools for personalization, safety, and marketing. Disabling cookies may affect some features.
We may update this policy periodically. Major changes will be notified in-app or via email/SMS.
• In-App: Help & Support section
• Email: connect@pookies.in